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Privacy Policy

Start managing your cross-border e-commerce business efficiently by choosing Blue Array

1. Introduction

Welcome to BlueArray ERP (operated by Yiwu LanGu Technology Co., Ltd., hereinafter referred to as "we"). We are committed to providing digital management services for cross-border e-commerce sellers and explaining how we collect, use, store, and protect your personal information through this privacy policy.

Please read this policy carefully before using our services. By continuing to use our products or services, you are deemed to have fully understood and agreed to all contents of this policy.

2. Scope of Information Collection

We may collect your information through the following methods:

  1. 1. Registration Information: Including account name, password, contact information, and other content actively provided during registration.

  2. 2. Service Usage Data:

    • ○ Device and network information (such as IP address, browser type, access time, operation logs, etc.);

    • ○ Business data (such as order records, inventory information, logistics data, etc.).

  3. 3. Third-party Data: Necessary information obtained from partners through legal channels (such as store data obtained through Amazon API interface).

  4. 4. Cookies and Tracking Technologies: Used to optimize service experience (you can refuse cookies through browser settings, but this may affect some functions).

The following information is not covered by this policy:

  • Information you actively disclose (such as activity reviews, transaction records);

  • Records of violations of laws, regulations, or platform rules.

3. Purpose of Information Use

Your information will be used for the following scenarios:

  1. 1. Providing core service functions (such as order management, inventory synchronization);

  2. 2. Optimizing product experience (such as feature updates, troubleshooting);

  3. 3. Sending service notifications or commercial information (requires your prior consent);

  4. 4. Fulfilling legal obligations or cooperating with regulatory requirements.

4. Information Sharing and Disclosure

We are committed to strictly protecting your information and will only share or disclose it in the following circumstances:

  1. 1. With Your Authorization: Such as providing services jointly with partners (requires clear notification and consent);

  2. 2. Business Necessity: Providing delivery information to logistics providers to complete transactions;

  3. 3. Legal Requirements: According to lawful instructions from judicial or administrative authorities;

  4. 4. Rights Protection: Such as handling complaints and disputes or preventing illegal activities.

5. Data Storage and Cross-border Transmission

  1. 1. Storage Location: Data is stored on our servers or partner cloud platforms (such as Alibaba Cloud, Tencent Cloud), protected by AES-256 encryption technology.

  2. 2. Cross-border Transmission: Some data may be transmitted overseas due to service needs, and we will ensure compliance with relevant national laws and regulations.

  3. 3. Retention Period: Data is managed by users and can be manually deleted; business-essential data will be retained until service termination or the period required by laws and platforms such as Amazon.

6. Amazon Data Processing Statement

  1. 1. Data Scope: Obtaining order, inventory, shipping address and other information through Amazon API, this data is only used to support business functions in the ERP system, helping users handle Amazon store orders, shipping and other operations.

  2. 2. Security Measures:

    • ○ End-to-end encryption during transmission and storage;

    • ○ Strict access control (only authorized personnel can access data);

    • ○ Regular security audits and vulnerability fixes.

  3. 3. Third-party Sharing: Amazon data will not be provided to unrelated third parties without your authorization.

7. User Rights and Security Guarantees

  1. 1. Account Security: You need to properly keep your account information, and notify us immediately if any abnormalities are found.

  2. 2. Information Management: You can log in to the system to query, correct or delete personal data (except for data required to be retained by law).

  3. 3. Service Termination: If you cancel your account, we will stop using your information, except for content required to be retained by law.

8. Disclaimer

The following situations may cause service interruption or data risks, for which we are not responsible:

  1. 1. Force majeure (such as natural disasters, policy adjustments, network attacks);

  2. 2. Improper operation by you or third parties (such as password leakage, equipment failure);

  3. 3. Necessary system maintenance or upgrades.

9. Policy Updates and Dispute Resolution

  1. 1. Update Notification: We may revise this policy and announce it on the official website to take effect, please check regularly.

  2. 2. Applicable Law: This policy is governed by Chinese law, and disputes shall be submitted to the China International Economic and Trade Arbitration Commission for arbitration.

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